Help and FAQ

A learning platform built on the Hasevi Pyramid: Read, Understand, Imagine, Apply. Every lesson ends with something you can do in the real world, not just something to memorise.

Six age bands from early childhood to working professionals. Parents can add profiles for young children from their own account. Schools and organisations can register and add many learners.

Check your spam folder first. Make sure the address was typed correctly, because a small typo such as "gmail.cocom" means the email can never arrive. If it is still missing, contact us and we will fix it.

Individual plans start from about GHS 70 a month, with a discounted annual plan. Prices are set in Ghana cedis and adjusted by country, so you see your exact price when you pick your billing country. Institution plans cover many learners under one subscription.

Mobile Money (MTN, Telecel, AirtelTigo) and card. If Mobile Money keeps failing, try card, or contact us about a bank transfer.

A failed payment means the money was not taken. Common causes are an unapproved prompt, a low balance, or a wallet limit on larger amounts. Approve the prompt on your phone straight away, or try a smaller plan or card. If your balance went down but you have no access, contact us with your reference.

You can turn off auto-renewal from your account. You keep access until the end of the period you paid for.

Complete the required lessons and quizzes and you can download a certificate with the Hasevi Pyramid emblem from your account.

No. The Coach asks questions back so you work through the problem yourself, which is how the Pyramid is meant to teach.

Use the "Report a problem" option in the session if you can, or contact us with the session name and what happened.